About
Deliver sensitive feedback using a five-part structure to mitigate emotional reactions and ensure the message is clear. The Vital Conversations training module offers a framework that helps sales managers navigate difficult performance conversations with members of their team. It lays out five key areas of focus that ensure the conversation is productive and professional. A vital conversation is what happens when the conversation gets real. Without a model, these conversations can become emotional, contentious, and disorganized. Sometimes a sales manager needs a new approach after making multiple attempts to address an issue with a seller. These conversations are not about overall performance. Instead, they place the focus on a particular area of the seller’s work that must change.